Once with Nimbus, always with Nimbus

An interview with Service Team Manager Jürg Feldmann

Formerly a software developer at Nimbus, Jürg Feldmann left the company to take on a new challenge. Now he is back as head of the Service Team since autumn 2023, and says: “It’s nice to be part of it again!”

Jürg, what was it like leading the Nimbus Service Team in your first AGM season?
“I found it exciting, challenging, fast-paced, and touching. My team and I went through the full range of emotions typical of this dynamic environment. All year round, we act as the joint stock companies’ and their shareholders’ point of contact. On the day of the AGM, we again demonstrate our mastery of this business. My team is great: everyone is highly committed and has the will and the ability to do a really good job for our customers.”

What tasks is the Service Team responsible for?
“In my view, Nimbus is THE expert in the field of share register management and General Meetings. Our founder Hansjörg Stucki has seen this world’s digitization from the very beginning and has actively helped shape it. Many of our staff have been with us for years or are coming back, just like me. This is why we can offer our clients a veritable pool of knowledge and support them competently in all matters.

The Service Team manages share registers for companies that outsource this task to Nimbus. Until the end of each day, we treat all the stock transfers, whether they are done via the SIX SIS interface or sent to us analogically. Every company has its own personal contact, the mandate manager. She assists the companies and their shareholders, but also the banks by providing advice and information.

In the period leading up to the Annual General Meeting, we are in charge of preparing the invitation documents, personalization and digital or postal mailing. Of course, we also process all returns. On the day of the General Assembly, we brief the company’s staff to ensure access control works impeccably, including dealing out the electronic voting devices. Depending on the company’s size, we sometimes need to set up 16 gates! It goes without saying that we stay on site as a back-up and also operate the so-called share register office, providing information and answering all questions related to the share register and the AGM. In the hall itself, the Nimbus Solution Team then takes over and manages the voting technologies and direction.

Every company has its own set of regulations for conducting its General Assembly. Nimbus must implement these rules with utmost precision and reliability; this is exactly the strength of our employees and systems!”

Jürg, you were first employed as a software developer at Nimbus. Now you are managing the Service Team: does this work well for you?
“It works very well indeed. I have an insider’s knowledge of the solutions and products provided by Nimbus, and this expertise adds great value to our team. For my team and me, a good connection with all the stakeholders of any joint stock company is key. Together we can tackle many challenges. My software insights can be very useful. Also, I like people – both our customers and my team members – and I have a great deal of management experience. The switch from a software nerd to the ‘Customer Success Team’ is just my thing!”

Can you give us a few more details about Jürg Feldmann as a person?
“I already mentioned the most important thing: I like people. Being regularly in contact with our clients gives me wings. I practice endurance sports, so to keep going is in my blood. What’s more, it is very effective in helping me to reflect my actions. I also find it important to have a structured, target-orientated approach. All this enables me and my team to give our very best, while being warm, committed and competent.”

We have more news for our readers: Emil Aschwanden is also coming back
“As we said: ‘once with Nimbus, always with Nimbus’. This is true for me as well as for Emil. Emil’s return will help us to concentrate even more power, experience and knowledge for our customers during the 2025 AGM season. Emil and I will jointly lead the Service Team to achieve best results! I am very much looking forward to this.”

Thank you so much for these personal insights, Jürg.